Ideally someone that is career driven, on their way up, motor vehicle industry experience is highly regarded! 

• Hours: 8.00am - 4.00pm 
• Days: Monday - Saturday roster (OT will be applicable)

The Role:

Our Forrestdale AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Experience Manager to lead customer service and focus on delivering a first class service to our new and existing customers.

Key duties and responsibilities include:

• Lead customer service and support the day to day running of the Service Centre
• Provide first class service to all customers using your amazing people and communication skills
• Keep customers appraised of delivery lead-time
• Undertake repair inspections, converting repairs to sales where appropriate
• Raise Job Authorities and invoices by utilising Service Centre computer system

In conjunction we are needing someone with:

• A true passion for delivering customer service excellence
• Motor vehicle industry experience is highly regarded! 
• Experience in managing/leading teams in a busy environment
• Confident, engaging approach and a natural ability to communicate
• Resilience and the ability to work in a complex and changing environment
• Outstanding verbal and written communication skills
• Excellent self organisation and time management skills
• Related Industry experience (automotive industry experience highly desirable but not required)
• Demonstrated strong leadership and coaching experience
• Highly developed stakeholder engagement, influencing, and presenting skills
• Strong IT skills in particular MS Office. 

The Perks

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career.

To support this, we offer:

• Ongoing incentive programs and recognition
• Ongoing learning and development opportunities
• Supportive team members and management
• Uniform provided

Realise your potential and build a great career with O’Brien and Apply today! 

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.