Do you love providing customers with the best positive experience?
Have a bubbly and outgoing personality?
Then this is the position for you!
Our Customer Service Team is the first point of contact to our AutoGlass customers.
Our Smeaton Grange Service Centre are looking for an experience Customer Experience Expert with Administration experience to start ASAP and be able to hit the ground running!
Pay: $28.64ph + Super
Mondays 8.30am - 4.30pm
x2 other weekdays 8.30am - 4.30pm
Every second Saturday 8.00am - 1.00pm (Paid as OT)
(Must be flexible on days and hours as they could change depending on workload)
Perm Part Time role
Fixed Term 12 months (maternity leave cover)
About the Role:
Face to Face customer service
Greeting customers and visitors at reception with a positive, helpful attitude.
Ensuring our customers have the best experience within the Branch
Answering customer inquiries via telephone, email, and in-person.
Provide support to the manager and the running of daily operations
Effectively keeping customers updated on delivery lead times
Undertake repair inspections on vehicles
Explore customer needs and educate on our full scope of services
Scheduling repair bookings
Source suitable resolutions to customer concerns and follow up customer queries
About You:
Professional communication and presentation skills
Excellent and clear verbal and written communication skills
MUST have a current drivers licence!
Ability to resolve issues and create solutions for customers
Support the Branch manager with administrative tasks
Ability to work in fast paced workplace
Excellent time management and prioritisation skills
Intermediate to Advanced Microsoft Office skills
Benefits:
Supportive and collaborative team environment
Growth and development opportunities
Competitive salary
Reward and Recognition programs
Realise your potential and build a great career with O’Brien and Apply today!
As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.
Your Privacy and our Cookies Policy. Cookies make this site faster and easier for you to use. By continuing you agree to our use of cookies /more…. At Expr3ss! our vision is to connect awesome people with awesome jobs they will love and flourish in. That's all we do with your data… nothing else. We use cookies to speed loading our content from our Cloudflare Content Delivery Network, to remember usernames for any logins and to analyse our website traffic. You consent to these cookies by continuing to use our website. By completing a Job Application you consent to being contacted about your Application.
Your information is never shared by Expr3ss! either with any other employers or any third parties.
You may withdraw this consent at any time. Our full Contact Details, Terms, Conditions and Privacy Statement are available here