• Competitive hourly rate
• 9 day fortnight
• Fixed Term (6 months)

Due to continued growth, our Wagga Wagga AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Administration Assistant to deliver first class service to our new and existing customers.

About us ...

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

About the Role …

Our Administration Assistant is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills.  You may also need to make out-bound calls, depending on the needs of the customer.

You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support. 

In this role, you will be required to undertake the following duties: 

• Providing first class service to all customers using your amazing people and communication skills
• Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up
• Keep customers appraised of delivery lead-time
• Undertake repair inspections, converting repairs to sales where appropriate
• Raise Job Authorities and invoices by utilising branch computer system.
• Be a valuable member of our team, contributing to our success and actively helping to create a positive environment

About you …

You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.

To be successful in this role you would need to possess the following: 

Essential skills & competencies:

• A true passion for delivering customer service excellence
• Confident, engaging approach and a natural ability to communicate
• Resilience and the ability to work in a complex and changing environment
• A strong desire to succeed
• Outstanding verbal and written communication skills
• Excellent self organisation and time management skills

Experience and Qualifications:

• Retail, office or customer service experience
• Immediate to Advanced computer skills

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you!

APPLY NOW!!

No recruitment agencies please