Maternity Leave Cover (8-12 months, possibility to extend)
An exciting opportunity has become available for an experienced Workforce Planning & Reporting Analyst to join our Workforce Planning team, reporting to the Workforce Planning & Analytics Manager. The primary purpose of this role will be to manage centre reporting, interpreting, analysing and recommendations to improve the divisional workforce to optimise efficiencies and increase customer experience and satisfaction.
About us ...
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 1.2 million Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.
What about you?
In return, O’Brien® will be able to offer you fantastic benefits as well as an opportunity to grow your career with a forward moving organisation by delivering a world class standard of service using the best tools and technologies available.
In this role, you will be required to undertake the following duties:
You will be responsible for the development, implementation, and distribution of regular and ad-hoc reporting
You will liaise with internal teams and external Vendors to ensure our reporting data accuracy and system performance targets are met
Ensuring accurate and timely dashboard reports are available to stakeholders based on their needs
Manage the consolidation and analysis of data within a complex multi-system Omni channel environment (including front and back office) to provide clear and concise insights to support data driven decision making
Translate data into planned and actionable items
Providing advice, insights and assess performance variances to identify issues and possible solutions.
We seek a genuine and driven individual with:
Minimum of 3+ years’ experience within a planning analyst role
Experience in dealing with large data sets
Advanced Excel skills
Desirable experience with Genesys, Shift Track, eMite, DWH/TM1, PowerBI
Excellent attention to detail
A proven track record of delivering and driving results
Excellent interpersonal communication skills including ability to build rapport with a variety of stakeholders
Formal qualifications in Finance/Accounting/Workforce Planning desirable
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you!
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