Customer Service Manager Braeside
Full Time - Braeside, VIC
  • Competitive salary package
  • Employee benefits program 
  • Work life balance, flexible roster and weekend shifts available!


Our Braeside AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Manager to deliver first class service to our new and existing customers.



About us ...


At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.



About the Role …


Our Customer Service Team is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills.  You may also need to make out-bound calls, depending on the needs of the customer.


You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support. 


In this role, you will be required to undertake the following duties: 

  • Manage customer service team and support day to day running of the branch
  • Providing first class service to all customers using your amazing people and communication skills
  • Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up
  • Keep customers appraised of delivery lead-time
  • Undertake repair inspections, converting repairs to sales where appropriate
  • Raise Job Authorities and invoices by utilising branch computer system.
  • Be a valuable member of our team, contributing to our success and actively helping to create a positive environment


About you …


You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.



To be successful in this role you would need to possess the following: 


Essential skills & competencies:

  • A true passion for delivering customer service excellent
  • Experience in managing/leading teams in a busy environment
  • Confident, engaging approach and a natural ability to communicate
  • Resilience and the ability to work in a complex and changing environment
  • A strong desire to succeed
  • Outstanding verbal and written communication skills
  • Excellent self organisation and time management skills

Experience and Qualifications:

  • Retail, office or customer service experience
  • Intermediate to Advanced computer skills
  • Management/Supervisor Experience


If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you!





No recruitment agencies please

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