Work life balance, flexible roster and weekend shifts available!
Our Braeside AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Manager to deliver first class service to our new and existing customers.
About us ...
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.
About the Role …
Our Customer Service Team is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.
You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.
In this role, you will be required to undertake the following duties:
Manage customer service team and support day to day running of the branch
Providing first class service to all customers using your amazing people and communication skills
Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up
Keep customers appraised of delivery lead-time
Undertake repair inspections, converting repairs to sales where appropriate
Raise Job Authorities and invoices by utilising branch computer system.
Be a valuable member of our team, contributing to our success and actively helping to create a positive environment
About you …
You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.
To be successful in this role you would need to possess the following:
Essential skills & competencies:
A true passion for delivering customer service excellent
Experience in managing/leading teams in a busy environment
Confident, engaging approach and a natural ability to communicate
Resilience and the ability to work in a complex and changing environment
A strong desire to succeed
Outstanding verbal and written communication skills
Excellent self organisation and time management skills
Experience and Qualifications:
Retail, office or customer service experience
Intermediate to Advanced computer skills
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you!
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