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Validations Consultant
Full Time - Padstow, NSW

 

  • Interviewing immediately
  • Competitive remuneration package 
  • Ongoing professional development & support

 

Due to continued growth, we are seeking a Validations Consultant to join our Credit Services team and deliver first class service to our existing customers. 

 

 

About us ...

 

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

You would be joining a fun and supportive team that works tirelessly to ensure you develop your skills, are engaged and enjoy the rewarding and competitive fast paced environment.

 

About the Role …

 

Our Credit Services team is the first point of contact for customers by providing your expertise in assisting customers in validating their claims. Therefore, this role requires excellent listening, communication and people skills. 

 

In this role, you will be required to: 

  • Managing the Validations inbox 
  • Making outbound calls to customers and liaise with insurers
  • Effectively listen to the customer’s needs and apply appropriate solutions
  • Handle complaints in the first instance, address the customers concerns and escalate to the appropriate department

 

About you …

 

 Essential skills & competencies:

  • Have a true passion for delivering customer service excellence
  • Possess a confident, engaging approach
  • Strong influencing and negotiation skills
  • Resilience and the ability to work in a complex and changing environment
  • Be self-managed with excellent time management skills
  • You are committed in taking ownership of your own learning and development
  • Can work autonomously and are proactive with a solution-based approach

 

If you meet the above criteria and you’re seeking a rewarding role with a nationally recognised household brand, then we would love to hear from you!

 

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