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Customer Service Administrator - Tullamarine
Permanent, Full Time - Tullamarine, VIC
  • Competitive hourly rate + incentives
  • Work life balance and flexible rostering available
  • Ongoing growth & development opportunities in a great team environment

 

An exciting opportunity for a passionate Customer Service Administrator to join the O’Brien team at our Tullamarine branch!

 

About us

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

 

About the Role

The Customer Service Administrator will work closely with our admin, planning and glazing teams and is a key point of contact for both our customers and our team members on a range of administrative processes.  

You will be supported by a team of experienced leaders and will receive ongoing training, coaching and support to ensure your success.  

 

Key responsibilities:

  • Provide first class service to all customers using your amazing communication skills
  • Data entry including invoicing compliance, taking or following up on payments, creating system based new jobs and processing refunds and credits.
  • Keep customers appraised of service lead-times by understanding our booking & scheduling system    
  • Able to make decisions to resolve day to day issues as they arise
  • Be a flexible but valuable member of our team, contributing to our success and actively helping to create a positive team environment.

What were looking for in the successful candidate: 

  • Proven administration experience in a service-based industry
  • Resilient and able to work in a complex and changing environment
  • Driven with a strong desire to succeed in a team environment
  • Outstanding verbal and written communication skills
  • Excellent self-organisation and time management skills
  • Knowledge of the Glass and Glazing industry would be an advantage but not a requirement.

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you!

 

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